Crucible Black Plated Cubic Zirconia Cross Necklace

WE WANT YOU TO BE COMPLETELY SATISFIED

We offer a 30-Day Money-Back Guarantee on all Crucible Jewelry Los Angeles items purchased through http://www.crucible.la/. We will accept items that are in original condition within 30 days. Your refund will be credited to your original payment method after we process your return. 

RETURNS

We recommend shipping your return via an insured delivery method. The item should be returned in “like new” original condition.

Before you return your item, please email help@crucible.la regarding your refund. Please include your order number in the email. 

Contact us to receive a free return shipping label.  Your refund will be credited to your original payment method after we process your return.

EXCHANGE

We are happy to assist with exchanges, please contact us at help@crucible.la regarding any exchange inquiries.

WARRANTY

Our quality is among the highest in the industry and we offer a ONE YEAR GUARANTEE on all items.

The guarantee covers the following:

• Broken string or elastic
• Cracked beads
• Damaged lock or closure

Please note that our guarantee does not cover plating issues, or discoloration of beads and leather. This may occur due to improper use of your jewelry or chemicals/lotion used on the skin.

Warranty claims are subject to processing fees if past 30 days.

For more information check out our FAQs.

All orders placed before 12pm PST are shipped the same day. Typical delivery time frame is 2 business days for express shipping and between 5 to 10 business days for economy shipping. You will receive a tracking number when your order ships, keep an eye out after you place your order.

We offer Economy (USPS First Class Mail), Standard (USPS Priority Mail or FedEx 3 Day) and Express (FedEx 2 Day) shipping options. If you need an item overnighted please contact customer service for a quote.

International shipping is a flat rate shipping.  Duties and taxes charged in your country are not included in your order price and you may need to pay taxes to receive your jewelry.

For more information check out our FAQs.