WE WANT YOU TO BE COMPLETELY SATISFIED

We offer a 30-Day Money-Back Guarantee on all Crucible Jewelry Los Angeles items purchased through https://crucible.la/. We will accept all items that are in their original condition within 30 days. Buyer pays for return shipping. Your refund will be credited to your original payment method after we process your return. 

RETURNS

We recommend shipping your return via an insured delivery method. The item should be returned in “like new” original condition.

Before you return your item, please email help@crucible.la regarding your refund. Please include your order number in the email. 

For a refund, items should be returned in “like new” condition. We reserve the right to refuse returns on scratched or damaged merchandise. 

The customer takes care of the shipping and duties for returns.

Your refund will be credited to your original payment method after we process your return.

EXCHANGE

We are happy to discuss exchanges, please contact us at help@crucible.la regarding any exchange inquiries.

WARRANTY

Our quality is among the highest in the industry and we offer a ONE YEAR GUARANTEE on all items.

The guarantee covers the following:

  • Broken string or elastic
  • Cracked beads
  • Damaged lock or closure

Please note that our guarantee does not cover plating issues, or discoloration of beads and leather. This may occur due to improper use of your jewelry or chemicals/lotion used on the skin.

Warranty claims are subject to a $10 processing fee plus $7.99 for standard return shipping or $11.99 for expedited return shipping.

Please contact help@crucible.la to proceed.