Returns, Exchanges & Warranty Information

We offer a 30-Day Money Back Guarantee on all products purchased on this website. We will accept items in original condition within 30 days or delivery. Your product refund will be credited to your original payment method once we process your return.

RETURNS & EXCHANGES

To start a return or exchange, visit our return portal here.

Please contact us at help@crucible.la if you have any questions.

WARRANTY

Our quality is among the highest in the industry and we offer a ONE YEAR GUARANTEE on all items from original date of purchase.

The guarantee covers the following and more:

• Broken string or elastic
• Cracked beads
• Damaged lock or clasp
• Discolored or faded plating

Warranty claims are subject to a processing fee plus return shipping costs.

Items that break within 30 days of receipt are considered DEFECTIVE and will be replaced without processing or shipping fees. You will be asked to upload photos showing the issues.

For warranty claims or any questions please contact us.

For more information check out our FAQs.