How can we help?



What size should I order?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I change or cancel my order?

If the order has not been fulfilled, and you would like to cancel or alter your order please contact us at or give us a call at (424) 285-5137 and provide the order number.

If the order has been fulfilled, we cannot cancel the order as it is in transit. Contact us at and we will start the return or exchange process.

How do I add personalization?

Select items are engravable. To customize your item with engraving add both the item you want engraved and this engraving service to your shopping cart.

You will be able to select your layout options and include your message.

Our team will reach out to you with a mockup of your design for approval before we proceed.

Please note, personalized items take an additional processing time of 3-5 business days, if you need your item urgently please contact customer service.

Once an item is engraved the product will become a final sale item. We do not accept returns or exchanges on personalized items.


We use FedEx and USPS for shipments. You’ll be asked to select a delivery method during checkout.

What is your shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that the order has been received your order.

If the email confirmation has not been received after placing the order, check your spam/junk folder or contact customer service at

Once your order is fulfilled, you will receive an email notification with your tracking information.

In the case of returns shipping fees are non-refundable.

What are your shipping options?

We offer 2 shipping speeds, which are:

  • Standard - USPS Priority - delivery time frame 2-4 business days
  • Express - FedEx 2Day - delivery time frame 2 business days

Need your item sooner? Give us a call or email us to provide a quote.

Do you ship overseas?

Yes, we ship all over the world.

International shipping is a flat rate shipping.

Duties and taxes charged in your country are not included in your order price and you may need to pay taxes to receive your jewelry.

Returns & Exchanges

How do I request a return label for a return or exchange?

Please login to our returns portal here.

We do not accept returns or exchanges on engraved or custom products, they are final sale items.

Do I have to return the free gift with purchase if I return my order?

If you receive a free gift with purchase during a sale or promotion and decide to return your order, you will need to return the free gift WITH purchase to ensure a full refund.

If you are exchanging for a different size or color you do not need to return the free gift with purchase.

Failure to return the gift with purchase means the value of the gift will be withheld from the refund amount.

Can I return or exchange my engraved or custom product?

No, engraved or custom products are final sale items.

If we made a mistake on the engraving or custom item please contact customer service at

Warranty & Product Care

What is your warranty policy?

Our quality is among the highest in the industry and we offer a ONE YEAR GUARANTEE on all items from original date of purchase.

The guarantee covers the following and more:

  • Broken string or elastic
  • Cracked beads
  • Damaged lock or closure
  • Discolored or faded plating

Warranty claims are subject to a $10 processing fee plus $6 for standard shipping or $12 for express shipping.

Items that break within 30 days of receipt are considered DEFECTIVE and will be replaced. Contact customer support with photos of the defective item to process claims.

How do I request a warranty replacement?

Request a warranty claim through our returns portal.

You will be asked to upload a photo showing the issue if relevant.

Is your jewelry sweatproof?

Yes, our jewelry is sweatproof and water proof! It can be worn in the shower, the ocean or the pool. See cleaning instructions below.

Our high quality stainless steel jewelry is crafted from 316L Stainless Steel and will last a long time with proper care. We do not suggest submerging leather bracelets in water for long periods of time, and drying thoroughly if they get wet.

We recommend cleaning your jewelry regularly to ensure the best shine.

How do I clean my jewelry?

We recommend using regular soap and water to clean your stainless steel jewelry. We find that diluted dish soap works well to remove the oils that get on your jewelry from normal wear.

Leather and natural stones should be dried completely when wet, we recommend not submerging our leather bracelets if possible.

To ensure your Crucible Jewelry looks it's best for as long as possible we recommend minimizing exposure to harmful chemicals and salt water.

If you use lotions or creams they may leave a residue on the jewelry, this can usually be removed with soap and water and an old toothbrush.

The jewelry can also be cleaned professionally with an ultrasonic cleaner and solution.

Please contact us with any product cleaning questions or concerns.

How does the clasp work?

Click here to view videos to see how our clasps work including slide clasps, adjustable string clasps and spring ring extenders.

Discounts and Promotions

Help! My coupon doesn't work!

If you are sent a unique discount code when signing up for SMS marketing you will be sent a code. It needs to be copied and pasted to ensure it is entered correctly.

If you are having difficulties please reach out to customer service for more help. Feel free to place your order and let us know about the problem and we can validate your coupon and issue a credit.

If your coupon does not work it could be that you are receiving a different promotion and the two discounts are not stackable.

Can I combine discount codes?

It depends. Sometimes a discount code is exclusive, meaning you cannot combine it with other discounts, and sometimes they will be allowed to combine. Typically with bigger promotions and sales those codes are not eligible to be combined with other discounts.

Can I return a mystery bracelet?

No, mystery bracelets are final sale items. They are not eligible for warranty replacements either.